Check out the frequently asked questions from Prestigi Hotels customers and resolve any doubts you may have about our hotels before your stay.
Where can I find the hotel's address and phone number?
Choose the name of the hotel in the "Hotels" section, then in the "Location" segment you will find the contact details and how to reach the hotel (based on where you are travelling from).
What is the schedule of the spa?
From Sunday to Friday: from 10:30 a.m. to 13:30 p.m. and from 5:00 p.m. to 9:00 p.m.
Saturdays: from 10:30 a.m. to 9:00 p.m.
How can I request an early check-in or a late check-out?
If you have any special requests, please indicate them when making your reservation (e.g., arrival/departure times). We will let you know about availability. Should it not be possible, we will inform you about our free luggage storage service.
What is the best way to make a reservation?
Use our official website: it is fast, safe, easy and has the very best prices.
You can also phone us on 00 376 873 600 or write to us at prestigihotels@prestigi.ad, telling us the dates you would like to stay, number of people (if there are children under the age of 11) and the accommodation type you are looking for.
How can I use my promotional code?
If you have a promotional code, enter the details in the section for codes when making your reservation.
How can I change or cancel my reservation?
If you made your reservation through our website or over the phone, it will be simple and easy. If you need to make any changes or cancel your reservation, contact us using the contact form on our website, call us on 00 376 873 600or write to us at prestigihotels@prestigi.ad. Remember to include the arrival date, tracking number and name on the reservation. We will reply within 24 hours. If your reservation is through another channel (e.g., Booking, Expedia, etc.), then you need to make your changes or cancellation through their sites.The cancellation policy can be checked prior to making a reservation as it may vary depending on the dates chosen.If you choose a non-refundable rate, remember you cannot change your reservation or obtain a refund.
How will I know my reservation has been confirmed?
The last page in the reservation process on our official website generates a confirmation number. You will also receive an email containing details of your reservation.
Additionally, you can access your reservation by entering your email address and password in the "My Reservation" section on our website.